FAQs

General One Country

What is One Country?
One Country is your online destination for incredible prize giveaways, unique shopping experiences, life changing stories and exclusive content. Like you, we love and celebrate the simple joy of giving back.
How do I enter for a chance to win a giveaway?
We've made it easy for you! Take your pick from one of two ways to enter to win. The most popular option is becoming a monthly member with us so that you are automatically entered into EVERY active and future giveaway each month! The number of entries you receive as a monthly member depends on your original giving amount, as specified upon checkout. The other option is to make a one time contribution that only gives you a specific number of entries into the selected giveaway.
Where can I find the deadline to enter each giveaway?
You can find all details about deadlines to enter and when we’ll be selecting winners on each giveaway page under “Legal Information."

Membership and Accounts

How can I login to my account with One Country?
You can login to your One Country account here. Once you login, you will be able to view your order history, make changes to your account, and more!
What if I’m having trouble logging in to my account?
Please contact us at [email protected] for any issues regarding your account with us!
How do I know how many giveaway entries I have?
Once you login to your account, select "Orders" from the dropdown menu to view your order history and giveaway entry purchases.
How do I cancel my membership?
We hate to see you go! You can cancel your monthly gift by emailing [email protected] with your name, email, and request to cancel your membership.
What is your refund policy on giveaway purchases?
All contributions are final and non-refundable.
What if I don’t recognize charges on my card from One Country?
Please reach out to our customer service team at [email protected] and we will help you clarify what those charges may be.

Giveaways

How old do you have to be to enter a giveaway?
You must be 18 years of age to enter any giveaway at One Country.
How do I know if I won a giveaway?
Winners will be notified at the email provided upon your giveaway entry shortly after the giveaway entry period closes. They must then agree to accept their prize by the deadline date (to be indicated in our initial contact) and have their eligibility to win confirmed in order to be named an official winner. If a phone number is provided, we will attempt contact via both phone and email. 
How is the winner chosen?
The winner will be chosen through a random selection process by One Country once all entries for the giveaway have been calculated and the entry period has closed. This process can sometimes take up to a month after the entry period has closed.
How do I know if I am eligible to enter a giveaway?
Please refer to our Official Rules here to see if you are eligible to enter One Country giveaways.
Can I donate a prize for a One Country giveaway?
Yes! If you have a prize you’d like to donate, please email us at [email protected]

Shop

What is your return policy?
One Country guarantees 100% satisfaction, but if there is any reason that you are not satisfied we are happy to offer a return. Contact us at [email protected] for all return requests within 7 business days of receiving your order.
How do I know the status of my order?
You can login to your One Country account to view the status of your order at any time! You will receive an email from us confirming your order once it's placed, as well as a shipping confirmation email once your order is on its way.